Last Updated: 25 November 2025
Thank you for shopping with RareU. We always aim to deliver premium quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.
📌 No Return Policy
At RareU, we follow a No Return Policy.
Once an order is delivered to the customer, it cannot be returned, regardless of size, color preference, or change of mind.
📌 Exchange / Replacement
We provide exchange or replacement only in the following cases:
-
Wrong product received
-
Damaged product received
-
Missing items in the package
-
Wrong size delivered (different from what customer ordered)
To request an exchange or replacement, please share:
-
Order ID
-
Unboxing video (without pause or cut)
-
Clear product images
📩 Email: RareUwardrobe@gmail.com
Requests without an unboxing video will not be accepted.
📌 Refund Policy
We do not provide monetary refunds to bank accounts, UPI, credit card, or debit card.
If a refund is approved in special cases (e.g., product unavailable, double payment, exchange unavailable), the refund amount will be credited to the customer’s RareU Wallet.
🟣 Wallet credit can be used for future purchases on RareU.
🟣 Wallet credit is non-transferable & non-refundable to bank accounts.
📌 Order Cancellation
-
Orders can be cancelled only before dispatch.
-
Once the order is shipped, cancellation requests will not be accepted.
If cancellation is approved, the refund (if any) will be credited only to the customer’s RareU Wallet.
📌 Important Notes
-
Items bought during sale / offer / clearance / coupon discounts are not eligible for exchange, replacement, or refund.
-
Hygiene products (cosmetics, skincare, intimate wear, earrings etc.) are strictly non-returnable.
-
RareU reserves the right to accept or reject requests based on internal quality checks.